Frequently Asked Questions

General

I would like to order a large quanitity of bread. How do I do this?

If you would like to order a larger quantity of any of our products then please contact us using the form under 'Wholesale' in the top menu. We try to respond to all enquiries within in 48 hours.



How do I order a celebration cake and can it be personalised?

Yes! All our cakes and cupcakes can be 100% customised. We offer a wide range of flavours, colours and themes. Take a look under our 'Cakes' page for some inspiration. If you can't find what you are looking for or would like to speak to someone from our cake team, either, fill our the form at the bottom of the 'Cakes' page or call us on: 01932 220372.



Do your deliver?

We are able to deliver to customers in a 3 mile radius of our Walton on Thames bakery. This is subject to availability. Please note delivery slots with our drivers fill up quickly and should be planned and booked as far in advance as possible.



Where do you deliver to?

We deliver within a 3 mile radius, usually covering the following areas: - Walton on Thames - Hersham - Esher - Weybridge - Molesey - Shepperton



How much is delivery?

Delivery starts from £6.50*. Please select the delivery option when ordering your cake and remember to leave the delivery address in the description. *Free for orders over £40



How do I organise delivery?

Our delivery slots are available Tuesday to Friday. Usually between after noon but we are able to be flexible in some cases. Please note these delivery slots are on a first come first served basis and we will give you the next available slot on your chosen delivery day.



Can I collect my order?

Yes. All orders can be collected from our Walton on Thames bakery Tuesday to Saturday usually between the hours of 7am and 4pm. You will be contacted when your order is available for collection if you chose this option. *We do occassionally offer collection from our Addlestone store, however, this is only availble when arranged in advance and subject to delivery slot availability.*



Allergy Information

Do you sell gluten free bread?

Unfortunately, due to the great quantities of gluten based ingredients in our bakery we are unable to offer gluten free products.



Are your products allergen friendly?

Please note we bake our products in an enviroment where nuts, dairy, eggs, gluten and lupin are present. While we are able to produce your order free from these items we cannot guarentee they are trace free. If you are interested in an ingredient outside the 14 allergens listed, please ccontact us.



Do you take special allergy orders?

Every effort is made to ensure that we are able to fufill alergy orders. Please make sure you contact us before ordering to ensure your order is suitable for free-from requirements. Please note we bake our products in an enviroment where nuts, dairy, eggs, gluten and lupin are present. While we are able to produce your order free from these items we cannot guarentee they are trace free. If you are interested in an ingredient outside the 14 allergens listed, please ccontact us.